Balanced Scorecard
In order to achieve our strategic aims, of offering high-quality and value for
money services to our partners, our Performance Management Framework is
focused on four Balanced Scorecard Dimensions, which are used to measure and improve our performance
About Us The Way We Work Our Performance Balanced Scorecard


  • These are listed below:-

  • Financial Dimension: Offer Value for Money to our clients.

  • Client Dimension: Understand and deliver what the client wants and foster positive long-term relationships.

  • Internal Process Dimension: Focus resources on improving internal processes (tools) and performance, which will add value to the services we offer our clients.

  • Organisational Learning and Development Dimension: Ensure the organisation continues to learn and develop through continued organisational development programme.


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Services

Corporate Services

Project Management Services

Capital project/Programme management; Estates strategies for acquisitions and disposals; Production and advice on business cases; Advice on design development protocols and BREEAM; Capital investment strategies; Capital projects/Fit-outs/New builds/Disposals/Decommissioning/Dilapidations; Feasibility studies; Post project reviews; Space utilisation reviews/Room allocations; Minor capital projects.

Operational Services

Facilities Management:

Management and monitoring of facilities contracts; Advice on compliance; Helpdesk; Domestic services; Catering; Portering; Pest control; Window cleaning; Reception; Kitchen deep clean; Non-emergency patient/courier transport; Telecomms Management.

Estates Contract Management:

Management and maintenance of service contracts; Monitoring of estates contracts; EBME management; Advice on Legionella and water risk assessments; Advice on Asbestos risk assessments; Pre-planned and reactive maintenance; Advice on fixed wire and portable appliance testing.

Environmental Services Management:

Carbon and Sustainability Management; Utilities Management and Waste Management.

Fire Management:

Fire Advisor service; Annual Fire Certificate completion; Fire policy drafting and review; General fire advice; Fire incident investigation; Fire Warden monitoring and training; Fire risk assessment; Review and update an existing fire risk assessment; Supervised fire evacuation drill and Annual fire safety awareness training.

Security Management:

LSMS service; Security advice; Security policy drafting and review; Security induction training; Security risk assessment and audit; Security incident investigations and security guard services.

Procurement Services:

Full procurement service; Collaborative procurement; e-procurement; Supply chain procurement; Category management; Tendering/Contract award (Healthcare and Non-healthcare) and Contract advice.